How important should we make choosing a Restoration/Reconstruction Company?

3/10/2022 (Permalink)

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How important is it to choose the correct Restoration Company when experiencing a fire, flood, or another disaster?

First, it is stressful.  How to choose the right restoration company SHOULDN’T be. SERVPRO of Bloomington/Pontiac knows that losing your home or business, even having it damaged in such an event, is traumatic. Given every emotion experienced in such a situation and so quickly, it can be difficult to know who to turn to.  This should help you decide what steps to take towards putting your home and life back together.

Next, it is imperative to choose only qualified and experienced restoration contractors or companies.  This will help alleviate the stress during this process, not add to it.  All restoration companies should listen closely to you, keep an open line of communication, and guide you through the entire restoration process. The truth is, they don’t always. Our goals are to always keep that line of communication open. From our fantastic office staff to our crew that will deliver your personal items back once the reconstruction/restoration is complete. The entire process should always be seamless and clear.

The following questions will help you sort out what a restoration contractor or company must be able to do for you-or at least give some guidance.

1-How much experience do they have working with insurance companies?

SERVPRO has successfully completed work for thousands of clients, should be very familiar with various carriers. We thoroughly understand the policies and required operating procedures that will ensure each restoration claim is paid. If there is ever any question, our staff works with adjusters to make sure any confusion is corrected.

2-Should you choose someone you know (family or friend)?

Maybe you have a family member or friend who is a general contractor or who works in the construction business and think it might be a good idea to consider them for your remodeling and construction. Sometimes yes, Sometimes no.

Unless they are genuinely experienced in restorations following a disaster, it is probably not a good idea. Additionally, the restoration process is incredibly stressful and this could put a strain on your relationship. It may even cost you more money in the long run if they don’t truly know what they are doing. These are just things to always keep in mind.

3-Should you consider the contractor or company who built your home or business originally?

Your home or business was probably originally built by a general contractor or construction company. While they are great choices in most building situations-especially yours, in restoration, they are often are unfamiliar with an insurance restoration process. This is an entirely different animal.  The type of work required, such as mold remediation, water damage restoration, fire and smoke damage, and many other specialized work items are often unusual for them to manage.

Companies that work specifically on restoration projects, such as SERVPRO of Bloomington/Pontiac, are trained and experienced in the work required-following strict industry standards.

4-Could, not a cleaning company do all the work?

When there has been a fire or flooding, some people wonder if the clean-up could simply be handled by a cleaning service, after all the smoke has cleared and the water has dried. Unfortunately, this type of damage goes well beyond superficial cleaning. Microscopic toxins and particulates are found in the walls and often in substructures. This can cause hazardous mold and related health conditions if not adequately treated in a time-related manner.

If you are in need of a proper restoration company, call us at SERVPRO of Bloomington/Pontiac. We can help you through whatever restoration work you need and the reconstruction project. We can make the process as stress-free as possible.

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