We had a water issue inside of our house that caused our first floor and basement to have water. Our kitchen was soaking wet ie cabinets, to the flooring everything was wet. We called SERVPRO to come out and help. They did exactly that. From the moment they got here ( middle of February till now) they have helped us understand what happened, worked with my husband and me with insurance, and helped us get our house back in working order. They were very understanding of our situation and everyone that has been out here is a top-notch person. Ryan was wonderful at helping walk us through the process and making sure we understood everything. (Keeping the wheels on the bus). The guys that did the tare out Anthony and Keegan were awesome. Anthony was super busy but always made us feel important and like we were the only ones he was helping. His workmanship is great. Always quick to respond and made sure to keep us informed as to what was going on. Then we finally got started with the remodeling/reconstruction process and I didn’t know things could get even better, but they did. We are working with Michael and AJ. They have been outstanding!! Their communication from day one letting me know they were coming to hey come to take a look at this or that is top-notch. AJ and Michael KNOW what they are doing. The house is really coming along and they are doing a wonderful job. They have also been great in answering my many questions. Something that I would like to say about all the guys that have been out here. They clean up as they go!!! Would definitely recommend SERVPRO of Bloomington!!!

Thank you so much for helping me get my basement cleaned up. Fast Response & great workers. I am keeping your number handy in case you are needed again. Thanks again.

Keep up the great work, great customer service with empathy!

All the guys were great.  Michael was outstanding at explaining everything and has great customer service.

Sam and staff did a great job!!!

Sam and other personnel that set up fans, etc. and cleaning of carpets were friendly, courteous throughout!  Thank you! 

Right from the minute SERVPRO came they assured us that they would take care of everything.

The team was always on time or early.  Very reliable!

I made two phone calls to office, one during service, and one when job was completed.  Nothing but the BEST!

When my basement flooded while I was on vacation it was a nightmare to come home to.  The SERVPRO staff assisted us in getting through the situation as we had no idea where to start; they gave us a path to rebuild.

Your Men showed up quickly and were so polite, they did a great job drying my flooded basement.

Great, professional service. Explained thoroughly process. Showed me what they found. Actually praised me for my work trying to rip out dry wall on own. I am so happy they came and got the job done. Cleaned whole area where had to rip into the wall. I recommend them to anyone.